WE ARE THE PEOPLE OF AMERICAN AIRLINES
AA and AE News
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I am sharing this from another FB group. It's about AA's new gate check-in policy about "watching your email" for a seat assignment.
IT DOES NOT SEEM TO BE WORKING!
NON-REV TRAVELER'S POST ~
So the company says “do not approach agents to let them know you are at the gate. Watch your email!
I goto the restroom (watching my email and the priority list) and then I see a no answer next to my name. The seat was given to the non-rev behind me.
Get back to the gate. Jet bridge door is closed.
I waited for agents to come back up. I explained that I was following the CCI/email and asked if I can get rolled to the next flight. The agent said to forget the new policy and always check with the gate as the computer won’t send emails on full flights.
She says no problem to roll me to the next flight. I now see on the list that she canceled my previous listing where I checked in yesterday and I’m at bottom of the priority list as a new listing.
This new policy sucks.
There needs to be some consistency with this “policy” of do not approach agent and check your email for a seat assignment.
Another failed policy change? How does AA change the policy that has been used for years of assigning seats for non-revenue passengers?